Hi everyone,

my name is Andrej and Im one of those people who were scammed by gulet touristik AUSTRIA, a part of TUI Reisen. If you plan to use any of them in the future, then read this.

All I wanted was a little vacation anywhere in Europe. All I asked for was internet connection in my room. I had to do some important business during this week. So they were looking for hotels all over Europe and found one in Greece. Normally a vacation over there costs about 300 EURO, but I was ready to pay for a 5 star hotel almost 1000 EURO/person just to be online. They told me many times, there is internet connection in the hotel and its a great hotel at all.

How big was the surprise after arrival, there was no internet in the hotel. Well, there were some adapters in the room, but not connected to anything. It seemed like they are only working on it. So I was going to the reception to complain. They told me to send an expert who will fix the problem. So was it day after day, I complained and was told only: Tomorrow, tomorrow for sure. It wasn't fixed, so I filled a complaint with the woman responsible for us from Gulet. By the way the food in the hotel sucked, it was not much to choose from and the pool was small as it would be for kids only. And yeah, we are talking about an expensive 5 star hotel here.

I lost several thousands during this trip and probably 5 years of my life due to the stress. So I asked the travel agency to pay me the money back. If I would sue them for all damages, it would be probably more than 10k EURO. But how was my surprise when my lawyer showed me the letter I got from them.

They told me, they won't give me anything back, because I used the manager's internet connection in his room? I mean what the hell? I didn't even meet him during the time and nobody offered me any real help at all. Those arrogant idiots at the travel agency just made this up and thought I will give up and won't bother them anymore. How wrong they were. I will not sue them, I will rather tell to everyone what kind of company they are and how they respect their customers.

You can reach me anytime at

Anyone willing to support me, please forward this site to your friends. Don't let the companies laugh at us customers, lets do something against it.